Refund policy

What is Neelfab Return & Exchange Policy?

Our "100% Customer Satisfaction Program" allows for easy returns for:

We Have 7 days Exchange Policy for All Product, Refund Not Available

  • In order for the product to be eligible for exchange make sure that these following conditions are met:
    • Product must be returned in its original packaging
    • Product wasn't used or damaged

-:  How to exchange the Product ? :-

* If Customer wants to Exchange Respected Product, " you Have to self-ship the product(s) to us on the below mentioned address by any reliable courier service within 7 days"

Kindly address the package to the following Address:

38, Laxmipark Society, Nr. Sitanagar, Punagam, Surat, 395010

( Send Return Parcel to us on our Address by Customer him/her self )  & Return Courier Charges will be payable by the Customer. ( Shipping Courier Charge Will Not Refunded.)

Keep in mind that you must send the slip and product bag of the product with the return parcel, if you do not send the slip and product bag, we will not be able to help you.

ध्यान दें:- ध्यान रखे की रिटर्न पार्सल के साथ प्रोडक्ट की स्लिप और उत्पाद बैग जरुर भेजे,अगर आप स्लिप और उत्पाद बैग नहीं भेजते है, तो हम आपकी कोई भी सहायता नहीं कर सकेंगे.

 If Any Query You can Call or Whatsapp on Neelfab Customer Care +919714255409. (Available During 10 AM To 6 PM) 

  • How to Get Your Exchange Product ?
    • When We receive Your Parcel, you have to contact us on Whatsapp or call For Your Exchange Product.
    • We will ship your exchange parcel within 3 days
    • There is no refund to source account against sold merchandise.
  • ON Navratri Collection Return & Exchange Not available 
  • How to Pick up Product ? :-
    • If you want to Pickup Your product, you have to pay Rs.200 courier charges.